Why was my payment declined?

We accept payments via most major credit cards (such as Visa and Mastercard) and PayPal.

If your payment was declined, please check the following:

• Card details and expiration date;
• Account balance and spending limit;
• If your card is enabled for online and international purchases.

Unfortunately, we don’t have access to the exact reason for a payment failure. If you’re still having trouble, please contact your bank or credit card provider, or try a different payment method.

If you see a pending charge but no purchase confirmation, it might be a preauthorization, which typically expires within 7 days, depending on your bank.